FAQ | Casa Hola Ola

Weather

The dry season is from November to April. During these months you will enjoy perfect sunny days with constant ocean breezes. June to October is the rainy season when it rains one to two hours some days. The flora is very green, the flowers are abundant and the rain is refreshing. Surfers often visit Puerto in the summer months because of the epic ocean waves. The ocean is always warm ranging from 26-30°C (80-86°F).

Internet

We are thrilled to announce that we now have the STARLINK internet satellite system. Starlink uses advanced satellites in a low orbit which enables video calls, streaming, and other high data activities that are not otherwise available in Puerto Escondido. We now have download speeds between 100 Mb/s and 200 Mb/s and latency as low as 20ms. STARLINK provides high-speed reliable internet. It is normal for Puerto to have slow internet and sometimes no internet at all, so we’re very excited to have STARLINK

Ocean

Guests swim in the ocean at Casa Hola Ola, but there can be strong waves and care must be taken. There are several swimming beaches with calm waters in the area that are a short drive away.

Food Safety

At Casa Hola Ola we take safety in food shopping and preparation very seriously. All seafood and meat are carefully chosen for freshness. All fruits and vegetables are washed in microdyne-treated water for safety.

Gratuities

Our staff work very hard and try to make your stay as pleasant as possible and gratuities are appreciated. A good guide for the amount is 200 pesos per guest per day. Gratuities may be paid to Hector, the manager of the house, who will distribute them among the staff.

Drinking Water

Our water is safe to drink. It comes from our well and runs through nine filters before it comes out of our taps. We also provide bottled water.

Surfing

While people do surf the waves at Casa Hola Ola, the world-class surfing in Puerto Escondido takes place at Zicatela, La Punta, and Carrizalillo beaches where there are many shops for surfboard rentals and lessons.

General Safety

The State of Oaxaca and the town of Puerto Escondido are safe and do not suffer from the crime that afflicts northern Mexico.

Cancellation Policy

50% refund for cancellations up to a month prior to arrival date. However, If you cancel and we get another booking for your dates, we will refund your money accordingly.

If you need to cancel because of medical issues, you can stay with us another time within the calendar year (subject to availability and within the next 365 days from arrival date), but you would need to pay for any price increase advertised on our website.

House Rules

We do not allow pets.
Check-in 3:00 pm; Check-out 11:00 am.
No lunch is served on the day of check in or check out.
Food and drinks are not served after10:00 pm (our staff need their sleep).
Staff lunch and rest time is from 3:30 - 4:30.
No smoking in the house or outside on upholstered furniture.
Please shower to remove sand when returning from the beach.
Sunscreen will permanently stain cushions and bedding. Put towels on sun beds and wash off sunscreen when returning from the pool.
Only paying guests are allowed on the property.
Air conditioning is for nighttime use only.
Kindly turn off fans and lights when not in your room.
Do not disturb the neighbors. Music must be kept at a reasonable volume. Loud music is not to be played after 11:00 pm.